At Insta-Yum, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us via WhatsApp, phone calls, or other means.

Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, delivery address, and email address (if provided) when you place an order via WhatsApp or phone.

Payment Information: For online transactions, we may collect payment details such as bank account information, UPI IDs, or transaction references. For Cash on Delivery (COD), no payment information is collected.

Order Details: Your order history, preferences, and special instructions.

Communications: Your order history, preferences, and special instructions.

How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders placed via WhatsApp or phone.
• To communicate with you about your orders, delivery status, or inquiries.
• To improve our services and customer experience.
• To send you promotional offers, updates, and newsletters (only with your consent).
• To comply with legal obligations and protect against fraud.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Delivery Partners: To ensure your order is delivered to the correct address.

Payment Processors: For online transactions, your payment details may be shared with secure payment gateways or banks.

Legal Authorities: When required by law or to protect our rights and safety.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. For online transactions, we ensure that payment details are processed through secure and trusted platforms. However, no method of communication (e.g., WhatsApp or phone) is 100% secure, so we encourage you to avoid sharing sensitive information unnecessarily.

Your Rights

You have the right to:

Withdraw consent for data processing (where applicable).
To exercise these rights, please contact us at 0329 2049999.

Access, update, or delete your personal information.

Opt-out of receiving marketing communications.

Payment Methods

Cash on Delivery (COD):  No payment information is collected or stored.

Online Transactions: Payment details are processed securely through trusted payment gateways. We do not store your card details or UPI information on our systems.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
WhatsApp: 0329 9439115
Phone: 0329 2049999
Email:  theinstayum@gmail.com
Address: 13, Commercial Block H, Architects Engineers Housing Society, Lahore, Punjab 54600